Shipping & returns
The Baby Store offers free shipping on all purchases! No minimum required! All shipments are sent via UPS or FedEx ground. Please allow 24-48 hours for your order to be processed. You can expect to receive your order in 5-7 business days.
The Baby Store does not offer shipping on any nursery or furniture items (including but not limited to; cribs, dressers, rockers).
Returns and Exchanges:
At The Baby Store, we want all of our customers to be completely satisfied with their purchase. We offer free shipping on all return items. If you are not completely satisfied with your purchase, the item may be returned for full refund within 60 days of purchase. Returns received after 60 days, but prior to 90 days will be counted as store credit. The Baby Store does not accept returns after 90 days.
To initiate a return simply log in to to your account, find the order you wish to return and select Return Item. You can also email us at [email protected] Once approved, you will receive an email containing your UPS shipping label. (You can expect to receive this email within 3 business days.) Once the returned item is received, please allow 7-14 business days to process the return. The refund will be credited to the same credit card the item was purchased with.
Please note we do not offer free returns to anywhere in Hawaii, Alaska, or Puerto Rico.
All returns must be unused and in the original unopened packaging. The Baby Store will not accept any used or opened merchandise.